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Privacy policy
Hambake OÜ (further on iSmile.ee) has taken the responsibility to protect its customers and users privacy. Based on those principles we have compiled this privacy policy which describe collection of data, usage, publishing, forwarding and storing. Our activity online is in compliance with all the relevant activities, laws and regulations stated by the European Union and Estonia. Find a bit of time and review them!
Collection and usage of personal details Personal details is the data which can be associated directly or indirectly with You. These are the details that iSmile.ee collects and processes to fulfill the contract agreed with an individual or to contact them and to fulfill obligations defined by law and regulations. Personal details may be collected in the following ways:
- contact details (incl. your name, ID code, postal address, phone number, e-mail address, preferred contact method) entered into our website;
- by using the website from your account info or by cookies
- by purchasing or completing an order and filling out your contact details or purchase preferences on our website. iSmile.ee may ask at certain areas on the website for you to voluntarily provide personal details and information. Those details may include name, address, postal code, e-mail, phone number and other details.
If you sign in with a Google or Apple account, that provider shares your name and e-mail address with us. We use them only to create your account and to sign you in.
Collecting other details We also collect “indirect” details – data which cannot be directly associated with any individual (sex, age, language preference, location etc).
We may also collect details about the activity of visitors on our website. These details will be combined and used for the purposes of being able to provide customers with more useful information and to understand which parts of the website, products and services are most interesting for our users.
Collected personal details usage and storing
Collected personal details help us advise iSmile.ee customers of product news, campaigns and upcoming events. If a customer does not wish to receive our newsletters or to receive other types of notifications can remove themselves from the recipients list at all times.
We also use the collected personal details to deliver products and to fulfill our obligations towards the customer. By accepting our privacy policy the customer agrees and approves iSmile.ee to automatically process all details and data. The customer can always revoke this approval via our website or by sending an e-mail. The request will have no effect on the historical activities. In order to offer the best service iSmile.ee can disclose information about individual customers to third parties who provide iSmile.ee with a service and have contractually agreed to keep the information confidential. Example of a third party is a partner who provides the delivery service for our products or an advertising agency like Google. iSmile.ee e-shop is the responsible processor of personal details, in order to process payments we forward the relevant personal details to approved payment merchant Maksekeskus AS. Customers personal details and data will be stored by iSmile.ee until the customer expresses the wish for the personal details and data to be removed. Personal details and data which iSmile.ee needs to store due to regulation or laws (for example accounting and financial data), will be stored for the duration that is described in the relevant law or regulation. Personal details and data protection iSmile.ee applies all required and relevant methods (incl. administrative, technical and physical methods) in order to protect the clients personal details and data. Access to process and change the details and data is only given to authorized persons.
If you suspect that your personal details have been handled contrary to what is described in this privacy policy, or there is a risk that your details have leaked to unauthorized persons, please let us know immediately. Only this way can we keep the potential damage as small as possible.
The customer has the right to demand that the processing of their data be stopped, to receive information about how the data is used, and to have the data transferred to themselves or to a third party in a commonly used format. To prevent misuse of customer data and rights, requests may only be submitted in a form in which the applicant can be identified (digitally signed). We have the right to respond to such requests within 30 days.
Security
All customer personal details that become known to us in the course of visiting the ismile.ee e-shop and making purchases are treated as confidential information. An encrypted data channel with the banks ensures the security of the buyer’s personal details and bank details. The e-shop uses the WooCommerce e-commerce platform to provide its services.
Privacy policy terms and amendments
By starting to use our website, you confirm that you have read and agree to these principles and terms. We reserve the right to amend the general terms of the privacy policy when necessary, informing all customers about it, but we will do our best to keep our privacy policy up to date and available to you on our website.
If you have any questions or concerns about the privacy policy or data processing, please contact us at info@ismile.ee
You always have the right to turn to the Data Protection Inspectorate to protect your data. The Data Protection Inspectorate is a state authority that can also be contacted for consultation or help on personal data protection matters.